Download A Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People PDF

TitleA Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
File Size975.3 KB
Total Pages341
Table of Contents
                            A Survival Guide for Working with Humans
Introduction
Part I: An Aggressive Species
	Chapter List
Chapter 1: When Sweet Revenge Isn't So Sweet
	Overview
	What Should Betty Do?
	Today's Take-Aways:
Chapter 2: Watch Out for the Eggshells
	Overview
	What Should Andy Do?
	Today's Take-Aways:
Chapter 3: Don't Fight— Find Out!
	Overview
	What Should Sonia Have Done?
	Today's Take-Aways:
Chapter 4: When to Turn Down the Volume, or Find Someone Else to Do It
	Overview
	What Should Betty Do?
	Today's Take-Aways:
Chapter 5: When a Problem Spirals Out of Control
	Overview
	What Should Dan Do?
	Today's Take-Aways:
Chapter 6: Prepare for the Worst-Case Scenario
	Overview
	What Should Emily Have Done and What Should She Do Now?
	Today's Take-Aways:
Chapter 7: When Nothing Is the Best Solution
	Overview
	What Should Joe Do?
	Today's Take-Aways:
Chapter 8: Keep It Clear, Clear, Clear
	Overview
	What Should Trina Do?
	Today's Take-Aways:
Part II: Political Animals
	Chapter List
Chapter 9: Choosing Your Battles
	Overview
	What Should Sam Do?
	Today's Take-Aways:
Chapter 10: Watch Out for Confidences
	Overview
	What Should Barbara Do?
	Today's Take-Aways:
Chapter 11: When You're Not in the Family
	Overview
	What Should Paul Do?
	Today's Take-Aways:
Chapter 12: Dealing with Unearned Praise
	Overview
	What Should Tanya Do?
	Today's Take-Aways:
Chapter 13: The Blame Game
	Overview
	What Should Dave Have Done and What Should He Do Now?
	Today's Take-Aways:
Chapter 14: Besting the Betrayer
	Overview
	What Should Bill Do?
	Today's Take-Aways:
Part III: Ethical Dilemmas
	Chapter List
Chapter 15: Don't Let Them "Ethics" You
	Overview
	What Should Devon Do?
	Today's Take-Aways:
Chapter 16: When Somebody Wants to Change the Rules
	Overview
	What Should Brad Do?
	Today's Take-Aways:
Chapter 17: When There's a Betrayer in the Group
	Overview
	What Should Joyce Do?
	Today's Take-Aways:
Chapter 18: Finders Keepers—Or Not?
	Overview
	What Should Sam Do?
	Today's Take-Aways:
Chapter 19: Fraud Happens
	Overview
	What Should Annette Do—or What Should She Have Done?
	Today's Take-Aways:
Part IV: People Who Ask Too Much
	Chapter List
Chapter 20: The Great Communicator—Not!
	Overview
	What Should Jimmy Do?
	Today's Take-Aways:
Chapter 21: Learning to Let 'Em Go—The Demanding Client
	Overview
	What Should Susan Do?
	Today's Take-Aways:
Chapter 22: The Give-and-Take Paradox
	Overview
	What Should Anyone Confronted by the Give-and-Take Paradox Do?
	Today's Take-Aways:
Chapter 23: When Nothing Seems to Work, It's Time to Go Legal
	Overview
	What Should Doreen Do?
	Today's Take-Aways:
Chapter 24: Passing the Responsibility Buck
	Overview
	What Should Ron Do?
	Today's Take-Aways:
Chapter 25: Get Out While You Can
	Overview
	What Should Delores Do?
	Today's Take-Aways:
Chapter 26: When Help Turns into Help!!!—Get Me Out of This
	Overview
	What Should Marvin Do?
	Today's Take-Aways:
Part V: Capturing and Keeping the Job
	Chapter List
Chapter 27: Beating the Recommendation Game
	Overview
	What Should Susan Do?
	Today's Take-Aways:
Chapter 28: Knowing When to Back Off—Don't Push a Negotiation Too Far
	Overview
	What Should Sidney Do?
	Today's Take-Aways:
Chapter 29: What to Do When Everything Seems to Be Going Wrong
	Overview
	What Should Sharon Do?
	Today's Take-Aways:
Chapter 30: When to Keep Your Cards to Yourself
	Overview
	What Should Joyce Do?
	Today's Take-Aways:
Chapter 31: Watch Out for Warning Signs
	Overview
	What Should Alan Have Done?
	Today's Take-Aways:
Chapter 32: Don't Resign Yourself—Redesign Yourself
	Overview
	What Should Jackie Do?
	Today's Take-Aways:
Chapter 33: Be a Problem Solver—Theirs, Not Yours
	Overview
	What Should Henry Do?
	Today's Take-Aways:
Chapter 34: Dealing with the Boss from Hell
	Overview
	What Should May Do?
	Today's Take-Aways:
Part VI: Putting It Together
	Chapter List
Chapter 35: Mastering Your Survival Skills
	Overview
	A Toolbox of Techniques for Thinking About and Improving Relationships at Work
		Visualizing Possible Options and Outcomes
		Using Visualization for Goal Setting, Preparation, and Planning
		Doing What's Practical Through Weighing the Positives and Negatives
		Using the E-R-I Model for Resolving Conflicts
		Considering Differing Ethical Approaches to Resolve Ethical Issues
		Other Major Considerations: Communications, Assumptions, Personalities, and Politics in the Workplace
	Putting It All Together
	What Are the Major Techniques for Working It Right?
	Today's Take-Aways:
Chapter 36: What's Your Survival Quotient? A Self-Assessment Quiz
	Overview
	RATING (FROM 0–4)
		Office Politics
		Change
		Relationships
		Communication
		Solving Problems
		Making Choices and Decisions
		Backing Down and Letting Go
		Resolving Conflicts
		Difficult Situations and People
		Ethical Dilemmas
		Trust
		Methods
		Attitude
	THE RATING SYSTEM
Index
	A
Index
	B
Index
	C
Index
	D
Index
	E
Index
	F
Index
	G
Index
	H
Index
	I
Index
	J-K
Index
	L
Index
	M
Index
	N
Index
	O
Index
	P-Q
Index
	R
Index
	S
Index
	T-U
Index
	V
Index
	W-Z
                        

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