Table of Contents
A Survival Guide for Working with Humans
Introduction
Part I: An Aggressive Species
Chapter List
Chapter 1: When Sweet Revenge Isn't So Sweet
Overview
What Should Betty Do?
Today's Take-Aways:
Chapter 2: Watch Out for the Eggshells
Overview
What Should Andy Do?
Today's Take-Aways:
Chapter 3: Don't Fight— Find Out!
Overview
What Should Sonia Have Done?
Today's Take-Aways:
Chapter 4: When to Turn Down the Volume, or Find Someone Else to Do It
Overview
What Should Betty Do?
Today's Take-Aways:
Chapter 5: When a Problem Spirals Out of Control
Overview
What Should Dan Do?
Today's Take-Aways:
Chapter 6: Prepare for the Worst-Case Scenario
Overview
What Should Emily Have Done and What Should She Do Now?
Today's Take-Aways:
Chapter 7: When Nothing Is the Best Solution
Overview
What Should Joe Do?
Today's Take-Aways:
Chapter 8: Keep It Clear, Clear, Clear
Overview
What Should Trina Do?
Today's Take-Aways:
Part II: Political Animals
Chapter List
Chapter 9: Choosing Your Battles
Overview
What Should Sam Do?
Today's Take-Aways:
Chapter 10: Watch Out for Confidences
Overview
What Should Barbara Do?
Today's Take-Aways:
Chapter 11: When You're Not in the Family
Overview
What Should Paul Do?
Today's Take-Aways:
Chapter 12: Dealing with Unearned Praise
Overview
What Should Tanya Do?
Today's Take-Aways:
Chapter 13: The Blame Game
Overview
What Should Dave Have Done and What Should He Do Now?
Today's Take-Aways:
Chapter 14: Besting the Betrayer
Overview
What Should Bill Do?
Today's Take-Aways:
Part III: Ethical Dilemmas
Chapter List
Chapter 15: Don't Let Them "Ethics" You
Overview
What Should Devon Do?
Today's Take-Aways:
Chapter 16: When Somebody Wants to Change the Rules
Overview
What Should Brad Do?
Today's Take-Aways:
Chapter 17: When There's a Betrayer in the Group
Overview
What Should Joyce Do?
Today's Take-Aways:
Chapter 18: Finders Keepers—Or Not?
Overview
What Should Sam Do?
Today's Take-Aways:
Chapter 19: Fraud Happens
Overview
What Should Annette Do—or What Should She Have Done?
Today's Take-Aways:
Part IV: People Who Ask Too Much
Chapter List
Chapter 20: The Great Communicator—Not!
Overview
What Should Jimmy Do?
Today's Take-Aways:
Chapter 21: Learning to Let 'Em Go—The Demanding Client
Overview
What Should Susan Do?
Today's Take-Aways:
Chapter 22: The Give-and-Take Paradox
Overview
What Should Anyone Confronted by the Give-and-Take Paradox Do?
Today's Take-Aways:
Chapter 23: When Nothing Seems to Work, It's Time to Go Legal
Overview
What Should Doreen Do?
Today's Take-Aways:
Chapter 24: Passing the Responsibility Buck
Overview
What Should Ron Do?
Today's Take-Aways:
Chapter 25: Get Out While You Can
Overview
What Should Delores Do?
Today's Take-Aways:
Chapter 26: When Help Turns into Help!!!—Get Me Out of This
Overview
What Should Marvin Do?
Today's Take-Aways:
Part V: Capturing and Keeping the Job
Chapter List
Chapter 27: Beating the Recommendation Game
Overview
What Should Susan Do?
Today's Take-Aways:
Chapter 28: Knowing When to Back Off—Don't Push a Negotiation Too Far
Overview
What Should Sidney Do?
Today's Take-Aways:
Chapter 29: What to Do When Everything Seems to Be Going Wrong
Overview
What Should Sharon Do?
Today's Take-Aways:
Chapter 30: When to Keep Your Cards to Yourself
Overview
What Should Joyce Do?
Today's Take-Aways:
Chapter 31: Watch Out for Warning Signs
Overview
What Should Alan Have Done?
Today's Take-Aways:
Chapter 32: Don't Resign Yourself—Redesign Yourself
Overview
What Should Jackie Do?
Today's Take-Aways:
Chapter 33: Be a Problem Solver—Theirs, Not Yours
Overview
What Should Henry Do?
Today's Take-Aways:
Chapter 34: Dealing with the Boss from Hell
Overview
What Should May Do?
Today's Take-Aways:
Part VI: Putting It Together
Chapter List
Chapter 35: Mastering Your Survival Skills
Overview
A Toolbox of Techniques for Thinking About and Improving Relationships at Work
Visualizing Possible Options and Outcomes
Using Visualization for Goal Setting, Preparation, and Planning
Doing What's Practical Through Weighing the Positives and Negatives
Using the E-R-I Model for Resolving Conflicts
Considering Differing Ethical Approaches to Resolve Ethical Issues
Other Major Considerations: Communications, Assumptions, Personalities, and Politics in the Workplace
Putting It All Together
What Are the Major Techniques for Working It Right?
Today's Take-Aways:
Chapter 36: What's Your Survival Quotient? A Self-Assessment Quiz
Overview
RATING (FROM 0–4)
Office Politics
Change
Relationships
Communication
Solving Problems
Making Choices and Decisions
Backing Down and Letting Go
Resolving Conflicts
Difficult Situations and People
Ethical Dilemmas
Trust
Methods
Attitude
THE RATING SYSTEM
Index
A
Index
B
Index
C
Index
D
Index
E
Index
F
Index
G
Index
H
Index
I
Index
J-K
Index
L
Index
M
Index
N
Index
O
Index
P-Q
Index
R
Index
S
Index
T-U
Index
V
Index
W-Z
