Download Live Agent Developer Guide PDF

TitleLive Agent Developer Guide
File Size974.7 KB
Total Pages60
Table of Contents
                            About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment APIs
	Create Deployments
	Log Deployment Activity with the Deployment APIs
		enableLogging
	Customize Your Chat Window with the Deployment APIs
		setChatWindowHeight
		setChatWindowWidth
	Customize Chat Buttons with the Deployment APIs
		showWhenOnline
		showWhenOffline
		addButtonEventHandler
		startChat
		startChatWithWindow
		Corresponding Calls for Chat Buttons
	Find and Create Records Automatically with the Deployment APIs
		addCustomDetail
		findOrCreate
			findOrCreate.map
			findOrCreate.saveToTranscript
			findOrCreate.showOnCreate
			findOrCreate.linkToEntity
		setName
		Search for Knowledge Articles with the Deployment APIs
			addCustomDetail.doKnowledgeSearch
		Find and Create Records Deployment API Code Sample
	Customize Automated Chat Invitations with the Deployment APIs
		setCustomVariable
		rejectChat
		addButtonEventHandler
		Automated Chat Invitation Code Sample
	Deployment API Code Sample
Use Pre-Chat to Gather Visitor Information and Set Context for the Agent
	Find and Create Records Automatically with the Pre-Chat APIs
		findOrCreate.map
			findOrCreate.map.doFind
			findOrCreate.map.isExactMatch
			findOrCreate.map.doCreate
		findOrCreate.saveToTranscript
		findOrCreate.showOnCreate
		findOrCreate.linkToEntity
		findOrCreate.displayToAgent
		Find and Create Records Pre-Chat API Code Sample
	Access Chat Details with the Pre-Chat APIs
		preChatInit
	Pre-Chat Form Code Sample
Implement a Custom Chat Window Using Visualforce
	Live Agent Visualforce Components
	Live Agent Visualforce Components Code Sample
Use Post-Chat to Wrap Up the Chat Interaction with Your Customer
	Post-Chat Code Sample
Set Up Direct-to-Agent Chat Routing with the Deployment APIs
	Direct-to-Agent Routing with the Deployment APIs
		Direct-to-Agent Routing Code Sample
	Fallback Routing in Pre-Chat Forms
		Fallback Routing Code Sample
                        

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