Table of Contents
Mastering Strategic Risk
Contents
Preface
Acknowledgments
Introduction: Mastering the Complexities of a New Age
CHAPTER 1 The Round World, the Square Pegs: Redesigning Organizations to Manage the Risks of a Different World
RIGHTING THE SHIP: MANAGING THE COMPLEXITIES OF A NEW AGE
THE UNTOLD STORY OF WACHOVIA’S DEMISE: THE RISE AND FALL OF AN INDUSTRY GIANT
A Legacy to Be Proud Of
What Went Wrong
A SYMPTOM OF A MUCH LARGER CHALLENGE
THE BURNING PLATFORM: WHY THE NEED FOR CHANGE
LEVERAGING THE POWER OF PEOPLE
A WORLD OF PATTERNS: DOES NATURE HOLD THE ANSWERS?
REFERENCES
CHAPTER 2 The Three Elements: Creating, Facilitating, and Supporting Your Competitive Advantage
A FRAMEWORK TAKEN FROM NATURE
Natural Systems
THE HUMAN BODY AS AN EXAMPLE
The Nervous System
Governance and the Body: The Cell Cycle and Temperature
ECOSYSTEMS
THE THREE ELEMENTS AND OUR MARKETPLACE
The Creative Element and the Marketplace
THE THREE ELEMENTS AND THE AUTO INDUSTRY
THE THREE ELEMENTS AND ORGANIZATIONS
The Motorola Story
Aligning the Three Elements with Corporate Activities
THE CREATIVE ELEMENT IN ORGANIZATIONS
Facilitation
Support
INFORMATION TECHNOLOGY AS AN EXAMPLE
EVERYTHING OLD IS NEW AGAIN
SUMMARY
QUESTIONS
NOTE
REFERENCES
CHAPTER 3 The Three Forces: Mastering Strategic Risk with Repetition, Balance, and Movement
ANTICIPATING CHANGE: TOYOTA
THREE FORCES THAT DICTATE PERFORMANCE IN SYSTEMS
MOVEMENT AND CHANGE IN NATURE
Movement and Change in the World We’ve Created
Balance in Nature
Repetition in Nature
MOVEMENT, BALANCE, AND REPETITION IN OUR MARKETPLACE
Balance in the Marketplace
Repetition in the Marketplace
CHANGE, BALANCE, AND REPETITION IN ORGANIZATIONS
Blockbuster and the Impact of New Technology
Change and Technology
Balance in Organizations
Repetition in Organizations
THE THREE ELEMENTS AND FORCES AND OUR SYSTEM OF GOVERNMENT
The Creative Element
Support and the Federal Government
Facilitation and the State
THE FEDERAL GOVERNMENT SUPPORTS, FACILITATES, AND CREATES: A FRACTAL VIEW
THE FEDERAL GOVERNMENT AND OVERSIGHT
A HOLISTIC APPROACH
SUMMARY
QUESTIONS
REFERENCES
CHAPTER 4 Transforming the Corporate Agenda: Applying the New Learning to Master Strategic Risk
ALIGNING THE THREE ELEMENTS AND FORCES FOR IMPACTFUL RESULTS
THE THREE ELEMENTS AS KEY DRIVERS OF ORGANIZATIONAL PERFORMANCE
Driving Growth through Continuous Creativity and Innovation
The Talent Factor and Innovation
CREATIVITY AND INNOVATION THROUGH THE LENS OF INDUSTRY LEADERS
Google—Building a Culture of Innovation
The IKEA Way
Bell Labs—A Trailblazer of American Corporate Innovation
IDENTIFYING ADDITIONAL CENTERS OF CREATIVITY AND GROWTH IN THE MOST UNLIKELY OF PLACES
McDonald’s and Its DNA of New Product Development
GROWTH THROUGH FACILITATIVE FUNCTIONS AND CAPABILITIES
Wells Fargo
GROWTH THROUGH SUPPORTIVE FUNCTIONS AND CAPABILITIES
Mobile Banking
REPETITION AND OPERATIONAL EXCELLENCE
WACHOVIA AND MERGER INTEGRATION
MANAGING MOVEMENT AND CHANGE
THE VALUE OF A TRANSFORMATION AND CHANGE COE
THE IMPORTANCE OF MEASURING KEY CONTROLS AND ACTIVITIES
Evaluating What Matters Most: The Human Body Example
Evaluating Organizational Performance Today
ASSESSING KEY DRIVERS THROUGH THE UNIVERSAL GUIDE
Strategic Risk Assessment
Strategic Suppliers Driving Value
Growth Opportunity Assessment
SUMMARY
QUESTIONS
REFERENCES
CHAPTER 5 Risky Business: Why the Environment Should Matter to You
OUR SELF-CENTERED INTERESTS
THE TRUTH ABOUT SYSTEMS
OUR COMMERCIAL ECOSYSTEM
DRIVING GROWTH AND SHAREHOLDER VALUE THROUGH SUSTAINABILITY
Brand Imprinting
DEMYSTIFYING THE MYTH . . . WHAT REALLY IS A CORPORATION?
A LESSON ON THE ENVIRONMENT AND SUSTAINABILITY
TD Bank and Its Green Initiatives
OTHER FACTORS DRIVING COMMERCE
IMPROVING OUR INTERACTION WITH THE PLANET
Early Discovery
Acquisition and Expansion
Consumption
Sustainment
MAKING THE CASE FOR THE ENVIRONMENT
THE CORPORATION AND THE COMMUNITY
THE REALITIES OF LIFE DOWNSTREAM
IN THE END, IT’S ABOUT THE INDIVIDUAL
SUMMARY
QUESTIONS
REFERENCES
CHAPTER 6 Governance, the Cornerstone of Risk: The True Role of Accountability in Organizational Systems
GOVERNANCE IN NATURAL SYSTEMS: THE HUMAN BRAIN AS AN EXAMPLE
WORLDCOM AND THE BERNIE EBBERS STORY
The Back Story: How It Began
STRATEGY AND GOVERNANCE
COMPLACENCY AND GOVERNANCE
THE ROLE OF ACCOUNTABILITY IN SYSTEMS
ACCOUNTABILITY AT ADULANT TECHNOLOGIES
THE IMPORTANCE OF ROLES AND RESPONSIBILITIES
Mangroves
The Outside Auditor
A CRISIS OF CORPORATE CULTURE: THE STORY OF NEWS CORP
THE INDEPENDENT BOARD OF DIRECTORS
Adelphia Communications
SUMMARY
QUESTIONS
NOTES
CHAPTER 7 The Game Changer: Stewardship—Taming the Land Grabbers, Passive Aggressors, and the Mighty Ogre
THE COUP D’ÉTAT
IT’S TIME FOR CHANGE
The Passive-Aggressive Leader
The Land Grabber
The Mighty Ogre
The Culture in Which These Characters Thrive
The Corporate Steward
A PROFILE IN LEADERSHIP
It’s All About People
Accountability is Crucial
Change Is Not a Choice
We Live in an Integrated World
SUMMARY
QUESTIONS
REFERENCES
CHAPTER 8 The Risks of Human Capital: Unleashing the Conceivers, Deal Makers, and Sustainers
A NEW HUMAN RESOURCES MODEL
Individual Career Planning
Risks, Rewards, and Rule Breakers
Conceivers: Creating the Market
Ted Turner, Visionary
Deal Makers: Making the Market
Sustainers: Supporting the Market
THE INTERNET EXAMPLE
A NEW MODEL FOR EVALUATING TEAMS
The Criticality of Evaluating Personality Types on Teams
THE DIVERSITY TRAP
THE THREE FORCES AND THE NEW HR MODEL
Change and Movement
Balance
The Importance of Repetition
SUMMARY
QUESTIONS
CHAPTER 9 Waking Sleeping Giants: The Importance of Empowering Employees
THE EMPOWERED EMPLOYEE: THE KEY TO DRIVING PEAK PERFORMANCE
CITRIX SYSTEMS INC.: CULTIVATING A CULTURE OF EMPOWERMENT
ADAPTING TO A MOBILE WORKFORCE
EMPLOYEE ENGAGEMENT AND ITS LINKAGE TO EMPOWERMENT
The Empowered Shepherd Boy
A Wonderful Opportunity in Time
A PROFESSIONAL DEVELOPMENT JOURNEY
REINVENTION AND THE INDIVIDUAL
THE LEARNING ORGANIZATION’S CONNECTION TO MOVEMENT AND CHANGE
The Cost of Complacency and Entitlement
A Relatable Example
THE IMPORTANCE OF INFUSING NEW BLOOD INTO YOUR ORGANIZATION
EMPLOYEES DRIVING SHAREHOLDER VALUE
Ritz Carlton: Driving Value through Critical Employee Resources
TAPPING EMPLOYEE RESOURCES TO ENHANCE VALUE
DO THEY HAVE A DOG IN THE FIGHT?: ENGAGEMENT THROUGH CREATING A COMPELLING VISION
The Situation
SEIZING THE OPPORTUNITY AT HAND: A MESSAGE TO EMPLOYEES
SUMMARY
QUESTIONS
REFERENCES
CHAPTER 10 The Shining Moment: Unlocking the Potential and Promise of the Twenty-First Century
HENRY FORD: RIDING THE WAVE OF CONVERGING FORCES
OUR WORLD THEN AND OUR WORLD NOW
THE CALL FOR TRANSFORMATION
MASTERING CHANGE MATTERS MORE NOW THAN EVER BEFORE
The Prehistoric and Ancient World
The Early–Late Ages
The Advanced/Modern Era
The Post-Advanced/Modern Era
ENHANCED CAPABILITIES DRIVING CHANGE
HUMAN BEINGS: OUR GREATEST NATURAL RESOURCE
MAN’S COMING OF AGE
WHAT WILL BE OUR LASTING LEGACY?
THE WAY OF THE WORLD: REVISITING THE CORE ELEMENTS AND FORCES
THE EMERGING STEWARD: WHY ORGANIZATIONS MUST LEAD FROM THE EDGE
THE MASTERS OF OUR FATE
Integration
Polarity and Duality
SUMMARY
REFERENCES
About the Author
About the Companion Web Site
Index
