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TitleMastering strategic risk : a framework for leading and transforming organizations
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Table of Contents
                            Mastering Strategic Risk
Contents
Preface
Acknowledgments
Introduction: Mastering the Complexities of a New Age
CHAPTER 1 The Round World, the Square Pegs: Redesigning Organizations to Manage the Risks of a Different World
	RIGHTING THE SHIP: MANAGING THE COMPLEXITIES OF A NEW AGE
	THE UNTOLD STORY OF WACHOVIA’S DEMISE: THE RISE AND FALL OF AN INDUSTRY GIANT
		A Legacy to Be Proud Of
		What Went Wrong
	A SYMPTOM OF A MUCH LARGER CHALLENGE
	THE BURNING PLATFORM: WHY THE NEED FOR CHANGE
	LEVERAGING THE POWER OF PEOPLE
	A WORLD OF PATTERNS: DOES NATURE HOLD THE ANSWERS?
	REFERENCES
CHAPTER 2 The Three Elements: Creating, Facilitating, and Supporting Your Competitive Advantage
	A FRAMEWORK TAKEN FROM NATURE
		Natural Systems
	THE HUMAN BODY AS AN EXAMPLE
		The Nervous System
		Governance and the Body: The Cell Cycle and Temperature
	ECOSYSTEMS
	THE THREE ELEMENTS AND OUR MARKETPLACE
		The Creative Element and the Marketplace
	THE THREE ELEMENTS AND THE AUTO INDUSTRY
	THE THREE ELEMENTS AND ORGANIZATIONS
		The Motorola Story
		Aligning the Three Elements with Corporate Activities
	THE CREATIVE ELEMENT IN ORGANIZATIONS
		Facilitation
		Support
	INFORMATION TECHNOLOGY AS AN EXAMPLE
	EVERYTHING OLD IS NEW AGAIN
	SUMMARY
	QUESTIONS
	NOTE
	REFERENCES
CHAPTER 3 The Three Forces: Mastering Strategic Risk with Repetition, Balance, and Movement
	ANTICIPATING CHANGE: TOYOTA
	THREE FORCES THAT DICTATE PERFORMANCE IN SYSTEMS
	MOVEMENT AND CHANGE IN NATURE
		Movement and Change in the World We’ve Created
		Balance in Nature
		Repetition in Nature
	MOVEMENT, BALANCE, AND REPETITION IN OUR MARKETPLACE
		Balance in the Marketplace
		Repetition in the Marketplace
	CHANGE, BALANCE, AND REPETITION IN ORGANIZATIONS
		Blockbuster and the Impact of New Technology
		Change and Technology
		Balance in Organizations
		Repetition in Organizations
	THE THREE ELEMENTS AND FORCES AND OUR SYSTEM OF GOVERNMENT
		The Creative Element
		Support and the Federal Government
		Facilitation and the State
	THE FEDERAL GOVERNMENT SUPPORTS, FACILITATES, AND CREATES: A FRACTAL VIEW
	THE FEDERAL GOVERNMENT AND OVERSIGHT
	A HOLISTIC APPROACH
	SUMMARY
	QUESTIONS
	REFERENCES
CHAPTER 4 Transforming the Corporate Agenda: Applying the New Learning to Master Strategic Risk
	ALIGNING THE THREE ELEMENTS AND FORCES FOR IMPACTFUL RESULTS
	THE THREE ELEMENTS AS KEY DRIVERS OF ORGANIZATIONAL PERFORMANCE
		Driving Growth through Continuous Creativity and Innovation
		The Talent Factor and Innovation
	CREATIVITY AND INNOVATION THROUGH THE LENS OF INDUSTRY LEADERS
		Google—Building a Culture of Innovation
		The IKEA Way
		Bell Labs—A Trailblazer of American Corporate Innovation
	IDENTIFYING ADDITIONAL CENTERS OF CREATIVITY AND GROWTH IN THE MOST UNLIKELY OF PLACES
		McDonald’s and Its DNA of New Product Development
	GROWTH THROUGH FACILITATIVE FUNCTIONS AND CAPABILITIES
		Wells Fargo
	GROWTH THROUGH SUPPORTIVE FUNCTIONS AND CAPABILITIES
		Mobile Banking
	REPETITION AND OPERATIONAL EXCELLENCE
	WACHOVIA AND MERGER INTEGRATION
	MANAGING MOVEMENT AND CHANGE
	THE VALUE OF A TRANSFORMATION AND CHANGE COE
	THE IMPORTANCE OF MEASURING KEY CONTROLS AND ACTIVITIES
		Evaluating What Matters Most: The Human Body Example
		Evaluating Organizational Performance Today
	ASSESSING KEY DRIVERS THROUGH THE UNIVERSAL GUIDE
		Strategic Risk Assessment
		Strategic Suppliers Driving Value
		Growth Opportunity Assessment
	SUMMARY
	QUESTIONS
	REFERENCES
CHAPTER 5 Risky Business: Why the Environment Should Matter to You
	OUR SELF-CENTERED INTERESTS
	THE TRUTH ABOUT SYSTEMS
	OUR COMMERCIAL ECOSYSTEM
	DRIVING GROWTH AND SHAREHOLDER VALUE THROUGH SUSTAINABILITY
		Brand Imprinting
	DEMYSTIFYING THE MYTH . . . WHAT REALLY IS A CORPORATION?
	A LESSON ON THE ENVIRONMENT AND SUSTAINABILITY
		TD Bank and Its Green Initiatives
	OTHER FACTORS DRIVING COMMERCE
	IMPROVING OUR INTERACTION WITH THE PLANET
		Early Discovery
		Acquisition and Expansion
		Consumption
		Sustainment
	MAKING THE CASE FOR THE ENVIRONMENT
	THE CORPORATION AND THE COMMUNITY
	THE REALITIES OF LIFE DOWNSTREAM
	IN THE END, IT’S ABOUT THE INDIVIDUAL
	SUMMARY
	QUESTIONS
	REFERENCES
CHAPTER 6 Governance, the Cornerstone of Risk: The True Role of Accountability in Organizational Systems
	GOVERNANCE IN NATURAL SYSTEMS: THE HUMAN BRAIN AS AN EXAMPLE
	WORLDCOM AND THE BERNIE EBBERS STORY
		The Back Story: How It Began
	STRATEGY AND GOVERNANCE
	COMPLACENCY AND GOVERNANCE
	THE ROLE OF ACCOUNTABILITY IN SYSTEMS
	ACCOUNTABILITY AT ADULANT TECHNOLOGIES
	THE IMPORTANCE OF ROLES AND RESPONSIBILITIES
		Mangroves
		The Outside Auditor
	A CRISIS OF CORPORATE CULTURE: THE STORY OF NEWS CORP
	THE INDEPENDENT BOARD OF DIRECTORS
		Adelphia Communications
	SUMMARY
	QUESTIONS
	NOTES
CHAPTER 7 The Game Changer: Stewardship—Taming the Land Grabbers, Passive Aggressors, and the Mighty Ogre
	THE COUP D’ÉTAT
	IT’S TIME FOR CHANGE
		The Passive-Aggressive Leader
		The Land Grabber
		The Mighty Ogre
		The Culture in Which These Characters Thrive
		The Corporate Steward
	A PROFILE IN LEADERSHIP
		It’s All About People
		Accountability is Crucial
		Change Is Not a Choice
		We Live in an Integrated World
	SUMMARY
	QUESTIONS
	REFERENCES
CHAPTER 8 The Risks of Human Capital: Unleashing the Conceivers, Deal Makers, and Sustainers
	A NEW HUMAN RESOURCES MODEL
		Individual Career Planning
		Risks, Rewards, and Rule Breakers
		Conceivers: Creating the Market
		Ted Turner, Visionary
		Deal Makers: Making the Market
		Sustainers: Supporting the Market
	THE INTERNET EXAMPLE
	A NEW MODEL FOR EVALUATING TEAMS
		The Criticality of Evaluating Personality Types on Teams
	THE DIVERSITY TRAP
	THE THREE FORCES AND THE NEW HR MODEL
		Change and Movement
		Balance
		The Importance of Repetition
	SUMMARY
	QUESTIONS
CHAPTER 9 Waking Sleeping Giants: The Importance of Empowering Employees
	THE EMPOWERED EMPLOYEE: THE KEY TO DRIVING PEAK PERFORMANCE
	CITRIX SYSTEMS INC.: CULTIVATING A CULTURE OF EMPOWERMENT
	ADAPTING TO A MOBILE WORKFORCE
	EMPLOYEE ENGAGEMENT AND ITS LINKAGE TO EMPOWERMENT
		The Empowered Shepherd Boy
		A Wonderful Opportunity in Time
	A PROFESSIONAL DEVELOPMENT JOURNEY
	REINVENTION AND THE INDIVIDUAL
	THE LEARNING ORGANIZATION’S CONNECTION TO MOVEMENT AND CHANGE
		The Cost of Complacency and Entitlement
		A Relatable Example
	THE IMPORTANCE OF INFUSING NEW BLOOD INTO YOUR ORGANIZATION
	EMPLOYEES DRIVING SHAREHOLDER VALUE
		Ritz Carlton: Driving Value through Critical Employee Resources
	TAPPING EMPLOYEE RESOURCES TO ENHANCE VALUE
	DO THEY HAVE A DOG IN THE FIGHT?: ENGAGEMENT THROUGH CREATING A COMPELLING VISION
		The Situation
	SEIZING THE OPPORTUNITY AT HAND: A MESSAGE TO EMPLOYEES
	SUMMARY
	QUESTIONS
	REFERENCES
CHAPTER 10 The Shining Moment: Unlocking the Potential and Promise of the Twenty-First Century
	HENRY FORD: RIDING THE WAVE OF CONVERGING FORCES
	OUR WORLD THEN AND OUR WORLD NOW
	THE CALL FOR TRANSFORMATION
	MASTERING CHANGE MATTERS MORE NOW THAN EVER BEFORE
		The Prehistoric and Ancient World
		The Early–Late Ages
		The Advanced/Modern Era
		The Post-Advanced/Modern Era
	ENHANCED CAPABILITIES DRIVING CHANGE
	HUMAN BEINGS: OUR GREATEST NATURAL RESOURCE
	MAN’S COMING OF AGE
	WHAT WILL BE OUR LASTING LEGACY?
	THE WAY OF THE WORLD: REVISITING THE CORE ELEMENTS AND FORCES
	THE EMERGING STEWARD: WHY ORGANIZATIONS MUST LEAD FROM THE EDGE
	THE MASTERS OF OUR FATE
		Integration
		Polarity and Duality
	SUMMARY
	REFERENCES
About the Author
About the Companion Web Site
Index
                        

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