Download Root cause analysis handbook : a guide to efficient and effective incident investigation PDF

TitleRoot cause analysis handbook : a guide to efficient and effective incident investigation
File Size23.7 MB
Total Pages322
Table of Contents
                            Table of Contents
List of Figures
List of Tables
List of Acronyms
Foreword
Section 1: Basics of Incident Investigation
Section 2: Initiating Investigations
Section 3: Gathering and Preserving Data
Section 4: Analyzin
g Data
Section 5: Identifying Root Causes
Section 6: Developing Recommendations
Section 7: Completing the Investigation
Section 8: Selecting Incidents for Analysis
Section 9: Data and Results Trending
Section 10: Program Development
Section 11: Contents of the Downloadable Resources
Appendix A: Glossary
Appendix B: Cause and Effect Tree Details
Appendix C: Timeline Details
Appendix D: Causal Factor Charting Details
Appendix E: Root Cause Map(tm) Guidance
Appendix F: SOURCE(tm) Investigator's Toolkit
About the Authors
                        

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