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TitleThe Problem-Solving, Problem-Prevention, and Decision-Making Guide: Organized and Systematic Roadmaps for Managers
File Size8.4 MB
Total Pages244
Table of Contents
                            Cover
Half Title
Title Page
Copyright Page
Table of Contents
Preface
Chapter 1: The DNA of Problems and Problem Solvers
	1.1 The DNA of a Good Problem Solver
	1.2 The Problem with Problems
	1.3 The DNA of Problems
	1.4 Change-Related Problems
	1.5 Chronic Problems
	1.6 Hybrid Problems
	1.7 The 4 C’s of Problem Solving
Chapter 2: Four Basic Tools for Problem Solving
	2.1 Run Chart
	2.2 The Pareto Chart
	2.3 Cause-and-Effect Diagram
	2.4 Causal Chain
Chapter 3: A Structured Approach to Problem Solving
	3.1 The Structured Approach
	3.2 Process Improvement, Six Sigma, and Toyota’s Practical Problem Solving
Chapter 4: Define, Describe, and Appraise the Problem
	4.1 Define, Describe, and Appraise the Problem
	4.2 Select a Success Metric
Chapter 5: Investigate, Organize, and Analyze the Data
	5.1 Record the Symptoms
	5.2 Record Relevant Data
	5.3 Record Known Changes
	5.4 Search For and List Defect- Free Configurations
	5.5 Study and Record Distinctions
	5.6 Brainstorm and Record Possible Causes
	5.7 Eliminate Obvious Noncauses
Chapter 6: Formulate and Test a Causal Theory
	6.1 Develop a Hypothesis
	6.2 Test Your Hypotheses
Chapter 7: Choose the Most Probable Cause
	7.1 Potential Problem-Solving Traps
	7.2 Select the Most Probable Cause
Chapter 8: Develop, Test, and Implement Solutions
	8.1 Develop Possible Solutions
	8.2 Factors to Consider
	8.3 Change-Related Problem Solutions
	8.4 Launch-Related Problem Solutions
	8.5 Hybrid Problem Solutions
	8.6 Test and Select the Best Solution
	8.7 Implement the Best Solution
Chapter 9: Implement, Document, and Celebrate
	9.1 Select and Implement Controls
	9.2 Document Your Success
	9.3 Celebrate Your Success
Chapter 10: Failing at Problem Solving
Chapter 11: A Message for Leadership
	11.1 The Responsibility of the Leader
	11.2 The Culture of Problem Solving
	11.3 Crisis and Failure
	11.4 Traffic Intensity
	11.5 The Effects of Fire Fighting
	11.6 Escaping Fire Fighting
Chapter 12: A Structured Approach to Problem Prevention
	12.1 An Ounce of Prevention
	12.2 Becoming Proactive Rather Than Reactive
	12.3 Probability and Risk
	12.4 The Problem Prevention Roadmap
Chapter 13: Defining High-Risk Areas
	13.1 Identify the High Risk or Vulnerable Areas of Your Organization
Chapter 14: Defining Problems, Failure Modes, and Effects
	14.1 Identify Potential Problems, Failure Modes, and Effects in High-Risk Areas
Chapter 15: Identifying the Highest Total Risk Problem
	15.1 Estimate the Probability of Occurrence for Each Problem
	15.2 Estimate the Potential Severity of the Problem
	15.3 Estimate the Probability of Detection
	15.4 Calculate and Prioritize the Total Risk Factor for Each Problem
	15.5 Prioritize and Select the Problem with the Highest Total Risk Factor
Chapter 16: Determine the Most Probable Cause
	16.1 Brainstorm Possible Causes
	16.2 Eliminate Obvious Noncauses
	16.3 Identify the Most Likely Potential Root Causes
	16.4 Select the Most Probable Cause
Chapter 17: Developing the Preventive Measures Plan
	17.1 A Discussion Regarding the Plan
	17.2 Identify Preventive Actions
	17.3 Identify Actions to Reduce Severity
	17.4 Identify Detective Controls
	17.5 Estimate Occurrence, Severity, and Detection, Then Recalculate Total Risk Factor
Chapter 18: Implement Preventive Measures Plan
	18.1 Finalize and Implement the Preventive Measures Plan
	18.2 Audit Effectiveness of Prevention Plan
Chapter 19: The Case of the Engineering Backlog
	19.1 Asking the Right Questions
	19.2 Background Information
	19.3 The History and Analysis of the Problem
Chapter 20: The Case of the Defective Pinions
	20.1 Case Background
	20.2 Establishment of a Data Collection System
	20.3 Scrap Summary and Analysis
Chapter 21: The Case of the Cracking Rails
	21.1 Introduction to Case Study
	21.2 Define, Describe, and Appraise the Problem
	21.3 Investigate, Organize, and Analyze the Data
	21.4 Symptoms and Relevant Data
	21.5 Record All Known Changes
	21.6 Search for and Record Defect-Free Configurations (DFCs)
	21.7 Search for and Record Distinctions
	21.8 Record Possible Root Causes
	21.9 Develop Hypotheses for Root Causes
	21.10 Hypothesize/Test for Potential Root Causes
	21.11 Define the Most Probable Cause(s)
	21.12 Define and Implement Corrections and Controls
	21.13 Celebrate and Document Success
Chapter 22: The Case of the Weld Spatter
	22.1 Background Information
	22.2 The Structured Approach
	22.3 Define, Describe, and Appraise the Problem
	22.4 Investigate, Organize, and Analyze the Data
	22.5 Record the Symptoms and Relevant Data
	22.6 Record Recent Changes
	22.7 List Defect-Free Configurations and Distinctions
	22.8 Record Possible Causes
	22.9 Eliminate Obvious Noncauses
	22.10 Develop and Test Hypotheses
	22.11 Develop, Test, and Implement Solutions
	22.12 Implement, Document, and Celebrate
Chapter 23: A Case Study in Problem Prevention
	23.1 Case Background
	23.2 A Structured Approach to Problem Prevention
	23.3 Defining High-Risk Areas
	23.4 Defining Problems, Failure Modes, and Effects
	23.5 Identify the Highest Total Risk Problem
	23.6 Estimate the Probability of Occurrence, Severity, and Detection
	23.7 Estimate the Probability of Occurrence
	23.8 Estimate the Severity
	23.9 Estimate the Probability of Detection
	23.10 Calculate the Total Risk Factor (TRF)
	23.11 Prioritize and Select the Highest TRF
	23.12 Determine the Most Probable Cause
	23.13 Develop Preventive Measures Plan
	23.14 Identify Preventive Actions
	23.15 Identify Actions to Reduce Severity
	23.16 Identify Detective Controls
	23.17 Estimate Occurrence, Severity, and Detection, Then Recalculate the TRF
	23.18 Finalize, Implement, and Audit the Preventive Measures Plan
Chapter 24: Decisions, Decisions, Decisions
	24.1 Making Choices
	24.2 Create a Statement of Purpose
	24.3 Write a Statement of Purpose
	24.4 Define the Criteria for the Decision
	24.5 Rate the Optional Criteria
	24.6 Develop a List of Potential Options That Satisfy the Decision Criteria
	24.7 Evaluate and Rate Each Option
	24.8 Assess the Risks of Each Option
	24.9 Calculate the Satisfaction Index
	24.10 Calculate the Option Risk Index
	24.11 Calculate the Total Option Score
	24.12 Make Your Decision
	24.13 Implement the Best Option
Chapter 25: A Case Study in Decision Making
	25.1 Case Background
	25.2 Define the Criteria for the Decision
	25.3 Rate the Optional Criteria
	25.4 Develop a List of Potential Options
	25.5 Evaluate Each Option
	25.6 Assess the Risks of Each Option
	25.7 Calculate the Decision Factors
	25.8 Calculate the Satisfaction Index
	25.9 Calculate the Option Risk Index
	25.10 Calculate the Total Option Score
	25.11 Make and Implement Your Decision
	25.12 Implement the Best Option
Chapter 26: Needs Assessment
	26.1 Putting It All Together
	26.2 Assessing Your Needs
	26.3 Conclusion
Appendix: Problem Analysis Flowchart
References
Index
                        

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